Shipping and Returns
Please read the whole shipping page.
Orders over $199.00 ship FREE! (in the lower 48)
We will ship to the address provided as a shipping address. We are not responsible for lost shipping charges due to errors including wrong address, no mail receptacle, and other errors. Should an item be returned it is the customers responsibility to pay additional shipping charges. This of course does not apply to errors by ShootSteel.com or the carrier.
Double check your address before submitting an order.
Note on Shipping:
Each item will either show “Fixed shipping cost” or “Calculated at checkout” in the description.
All orders will ship via UPS Ground unless otherwise stated (i.e. PO Box addresses).
Orders over $199 ship FREE! (in the lower 48)
If you add an email to the order you will get tracking info emailed automatically. If you don't get tracking info emailed please send us an email. The tracking numbers for USPS are all numbers, the tracking numbers for UPS are numbers and letters. We are working to update the tracking to make it more user friendly but for now things are a bit basic.
Typical order processing takes 3-4 business days. Product ships from Minneapolis, MN.
Due to high volume of sales some orders may take 5-7 business days to ship. We are working hard to get orders out as fast as possible.
No we do not offer same day shipping. Plan on the times listed above.
We do not export. We ship to the US states and territories. Sorry no sales to Canada.
Returns may be made within 30 days for any reason. We honor returns for used and new products just the same. The refund will only be for the cost of the product. The refund will not include any shipping costs(to customer or return shipping). If the item has “free shipping” the price of shipping is included in the cost of the product. The return for these products will be the total minus the actual shipping costs we paid to send it out.
In a case where you placed an order but later found out there was a discount code the following would apply: If the order is still at the shop we will issue a refund. If the order has shipped in the past 7 days we will issue a store credit. Make sure you have an online account set up before asking for a refund. If you used a discount code on the original order no further discounts will be given. Be sure and check first, we run sales and discount codes all the time.
We collect and use personal information solely with the objective of fulfilling your order. Personal data collected is relevant to the purposes for which it will be used. We will protect personal information by reasonable security safe guards against loss or theft. These policies will be available to review on the website should any changes be made.
If you have any questions please feel free to call or email.